Refund policy

Since our products are made-to-order just for you, we can't accept returns or exchanges due to buyer's remorse, incorrect sizing, or other non-quality-related issues.

We offer replacements or refunds for:

• Damaged or Defective Products: If your item arrives damaged or has a manufacturing defect, we'll gladly issue a replacement or full refund.
• Incorrect Items: If you receive an item that doesn't match your order (wrong size, design, etc.), we'll send you a replacement free of charge.

How to Request a Replacement or Refund

• Contact us at support@radkases.com within 30 days of receiving your order.
• Please include a clear photo showing the damage, defect, or incorrect item.

Once we receive your request and photos, we'll work on processing your replacement or refund as quickly as possible.

Important Notes

• We cannot accept returns for items that have been worn, washed, or altered.
• Original shipping costs are non-refundable.
• The customer is responsible for return shipping costs (unless the fault is ours).

Exchange Policy

Unfortunately, due to the made-to-order nature of our products, we are unable to offer direct exchanges. However, you can place a new order for the correct size or color of case you want.

We appreciate your understanding! If you have any questions about our return and refund policy, please don't hesitate to contact us.